Frequently Asked Questions
Welcome to the US Chrome Hearts FAQ. Find answers to common questions about products, orders, shipping, returns, refunds, sizing, and customer support.
General Questions
What is US Chrome Hearts?
US Chrome Hearts is an online store focused on Chrome Hearts products and related collections. Our website provides product information along with shopping resources for sizing, care, shipping, returns, and customer support.
How can I contact US Chrome Hearts?
For questions about products, orders, sizing, shipping, returns, or general assistance, contact our customer support team at [email protected].
Where can I find product information?
Product information is provided on the relevant product page. We recommend reviewing the product details, available options, and sizing information before placing an order.
Orders
How can I track my order?
Use our Order Tracking page to check your order information. If you need additional assistance, contact customer support with your order number.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible after an order has entered processing or shipment.
What should I do if I receive the wrong item?
Contact customer support as soon as possible and provide your order number along with relevant photographs. Our team will review the issue and provide the appropriate next steps.
Shipping
What shipping options are available?
We currently offer two shipping options:
- Free Shipping: estimated delivery in 15–20 days
- Priority Shipping: $20, estimated delivery in 8–10 days
How long does free shipping take?
Free Shipping has an estimated delivery time of 15–20 days.
How long does priority shipping take?
Priority Shipping costs $20 and has an estimated delivery time of 8–10 days.
Are shipping times guaranteed?
No. Shipping times are estimates and may vary because of circumstances such as carrier delays, customs processing, weather, holidays, or other events outside our control.
For complete information, see our Shipping Policy.
Returns & Refunds
How long do I have to return an order?
Eligible return requests must be submitted within 14 days of receiving your order.
What condition must an item be in for a return?
Items must generally be unused, unworn, in their original condition, and meet the requirements outlined in our Refunds & Return Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.
How are refunds processed?
After a returned item is received and inspected, an approved refund is processed to the original payment method. Additional processing time may be required by the payment provider.
Can I exchange an item?
You can contact customer support to ask about an exchange. Exchange availability depends on product availability and eligibility.
Sizing & Care
Where can I find the Size Guide?
Visit our Size Guide before ordering to review available sizing information.
How should I care for my product?
Visit our Care Instructions for information about caring for your apparel.
Customer Support
How can I contact customer support?
You can contact US Chrome Hearts customer support at:
What information should I include when contacting support about an order?
Include your order number and a clear description of your question or issue. Photographs may also be requested when investigating damaged or incorrect items.
More Information
For additional information, visit:
