Privacy Policy
Last Updated: August 2026
At US Chrome Hearts, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our support team.
This Privacy Policy explains what information may be collected, how it may be used, how it may be protected, and the choices available to you.
Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Billing and shipping information
- Contact information
- Order and transaction details
- Information you provide when contacting customer support
- Website usage and technical information
- Information submitted through forms or other website features
We only request information that is relevant to providing our services, processing orders, supporting customers, and operating our website.
How We Use Your Information
Information may be used to:
- Process and fulfill orders
- Provide order-related communications
- Respond to customer support requests
- Provide shipping and delivery updates
- Process returns, refunds, or exchanges
- Improve our website and shopping experience
- Maintain website security
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal requirements
We do not use personal information for purposes unrelated to the operation of our website and services without an appropriate basis or permission where required.
Payment Information
Payments may be processed through third-party payment providers.
We do not need to store your complete payment card information on our website when payment processing is handled by a third-party payment provider.
Payment providers may process payment information according to their own privacy policies and terms.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the customer experience.
Cookies may help us:
- Keep website features functioning properly
- Remember shopping and browsing preferences
- Understand how visitors use our website
- Improve website performance
- Support relevant website functionality
You can manage or restrict cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Information Sharing
We may share information with service providers when necessary to operate our business and provide services to customers.
For example, information may be shared with providers involved in:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting
- Website analytics
- Customer support
- Security and fraud prevention
We do not sell your personal information simply for the purpose of providing it to unrelated third parties.
Information may also be disclosed when required by law, legal process, or to protect our rights, customers, website, or business.
Order Information
When you place an order, information necessary to process and deliver that order may be used by the relevant service providers.
This can include information required for payment processing, order fulfillment, shipping, delivery, customer service, and returns.
Customer Communications
If you contact us, we may retain information from your communication so that we can respond to your request and maintain an appropriate record of customer support interactions.
You can contact our support team at:
Data Security
We take reasonable measures to help protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
Your Privacy Choices
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Ask about how your information is used
- Withdraw certain communications or marketing preferences
- Exercise other rights provided by applicable law
Requests may be subject to verification and applicable legal requirements.
Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that the matter can be reviewed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
US Chrome Hearts
Email:Â [email protected]
Related Policies
For additional information, please review:
