Refunds & Return Policy

14-Day Return Policy

At US Chrome Hearts, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

Please review this policy carefully before submitting a return request.

Return Eligibility

To be eligible for a return, the item must:

Be requested for return within 14 days of delivery
Be unused and unworn
Be in its original condition
Have all applicable original tags and packaging
Not show signs of washing, alteration, damage, stains, odors, or wear
Include the original order information where applicable

Items that do not meet these conditions may not qualify for a refund.

How to Request a Return

If you would like to return an item, please contact our customer support team within 14 days of receiving your order.

When contacting us, please provide:

Your order number
The item you would like to return
The reason for the return
Relevant photographs when requested

Our support team will review your request and provide the next steps.

Email: [email protected]

Please do not send an item back before receiving return instructions from our support team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item received from us.

Before sending a return, please contact our support team so the appropriate return instructions can be provided.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue. Our team will review the information and work with you to determine the appropriate resolution.

Depending on the circumstances, a replacement, refund, or another suitable resolution may be available.

Refunds

Once a returned item is received and inspected, we will determine whether it meets the requirements of this return policy.

If your return is approved, the applicable refund will be processed to the original payment method.

Please allow additional processing time for your payment provider to reflect the refund in your account.

When a Refund May Be Denied

A return or refund may not be approved if an item:

Is returned after the 14-day return period
Has been worn or used
Has been washed
Has been altered
Is damaged after delivery
Has missing tags or original packaging where applicable
Shows stains, odors, or other signs of use
Does not meet the conditions of this policy

Exchanges

If you would like to exchange an item for another size or product, please contact our support team before sending the item back.

Exchange availability may depend on product availability.

Sale and Special Items

If certain products are designated as final sale or otherwise excluded from returns, the applicable product or checkout information will indicate the relevant restriction.

Customers should review the product information before completing a purchase.

Order Cancellation

If you need to cancel an order, contact our support team as soon as possible.

Because orders may enter processing or shipment shortly after purchase, cancellation cannot always be guaranteed once an order has been processed or shipped.

Important Return Information

A return request must be submitted within 14 days of receiving the order.

Submitting a return request does not automatically guarantee approval. Returned items must satisfy the conditions described in this policy.

We recommend keeping your return shipment tracking information until the return has been received and processed.

Frequently Asked Questions

How long do I have to return an order?

You have 14 days from the date you receive your order to request a return.

Can I return a worn or used item?

No. Returned items should be unused, unworn, and in their original condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

How do I request a return?

Contact our support team within 14 days of receiving your order and provide your order number and return details.

When will I receive my refund?

Once the returned item has been received and inspected, an approved refund will be processed to the original payment method. Additional processing time may be required by your payment provider.

Can I exchange an item?

You may contact our support team to request an exchange. Exchange availability depends on product availability and eligibility.

What happens if I receive the wrong item?

Contact our support team as soon as possible with your order number and photographs of the item received. We will review the issue and determine the appropriate resolution.